Customer Service Agent
London, England, United Kingdom
Full Time
Entry Level
General Information:
- Reports to: Head of Global Logistics & Operations
- Location: Monmouth House, 87-93 Westbourne Grove, London, W2 4UL
- Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm
- Salary: £26,000 per annum depending on experience
- Benefits: 23 days paid holidays, Company Pension, Permanent contract, Referral programme
Job Overview:
Provide customer support for inventory and logistics.
Duties and Responsibilities:
- Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses
- Handling import/export issues (training will be provided)
- Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers
- Creating SKU’s (product codes) and ASN (advanced shipping notice)
- Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments
- Monitoring the support inbox and providing customer service support
- Checking and approving courier invoices
- Creating shipping documents
- Dealing with Freshdesk tickets
- Maintaining the relationship with the warehouses and ensuring they meet their SLA
- Liaising with couriers for incoming and outgoing shipments
Qualifications:
- Educated to A Level preferable
- Previous Customer Service experience is required
- Highly organised and proactive
- Good communication skills
- Excellent at prioritizing, managing a variety of tasks at once
- Excellent written and spoken English
- Proficiency in Outlook
- Very good understanding of MS Excel
Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.
By submitting your application you acknowledge and confirm that you have received, read and understand Nadel’s Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
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